FAQ

F&Q

Who is Venera Flowers?

We Are a florist and events arrangements company called “Venera parties arrangement” or “Veneraflowers” our website and social media links is known as Venera Flowers, We are officially authorized and licensed from Dubai Economic Department, located in Dubai UAE. Read more by visiting About us page.

What kind of quality do we provide?

We are providing high premium quality flowers, by importing our flowers three shipments a week, from the direct farms which located in Netherlands, Africa, Ecuador, Japan, and Malaysia, based on the flower type and market needs, to ensure our customer satisfaction and our success continues.

Do we work with business to business or only business to customers?

Yes of course, we work with companies, hotels, hospitals, through monthly and annual contracts, or through a one-day or several-day projects as requested.

Do we have online flowers delivery in UAE?

Yes we do online flowers delivery in UAE, you can visit our online flower shop and place your order from anywhere around the world.

Do we do weddings planner and events arrangements?

Yes sure we do. please visit this page For weddings planner and visit this page for the events arrangement also please contact us anytime for your inquiry on +971553353800 or send email to info@veneraflowers.com to arrange a consultation and provide you a quotation in 24 hours maximum.

Do we have subscription services for regular deliveries?

Yes of course we do! We have subscriptions options online for residential and corporate flowers and plants. Choose your start date, preferred day and how often you’d like to get your lovely flowers.

Do we deliver on puplic holiday?

Yes we do, our services are available all the time for the events, weddings, parties, and flowers delivery 24/7/ 365.

Do we have services after midnight?

Yes we do have services after midnight, But delivery might required pre-order sometimes.

Is there any extra charges fees?

Not at all, there is no any service fees or any extra charges, the price which is under the product this is the amount you have to pay only and in the checkout page it will automatically calculate delivery fees based on the location. That is all.

What if the recipient not at home to receive the order?

If the recipient is not available to receive the order, our courier will assess if it is safe to leave the item at the front of the door of the apartment or villa or office.

What is the available days and timing for the delivery?

Everyday from 9am to 11 pm, and after midnight for the pre orders.

Can i request a specific delivery date and time?

You can select your exact date and time from checkout page. Even if you didn’t find the suitable time for you please click on the WhatsApp button on the right side of the website, we will do our best to make it happened.

Will the flowers look exactly like they do in the photo?

The photos on the veneraflowers.com website or on our social media accounts are examples only and not exact. Our florists will do their best to recreate the style photographed, using the best seasonal blooms available.

Can i return the order and refund my money back?

Yes we do, if you are not satisfied 100% with your order you have right to return the order and we will refund your money back as per our delivery and refund policy​ you can read more info by visiting this page.

Do we have chocolate and cake?

We do provide chocolate and cake from third party company based on the customer request.

Do you we have helium balloons?

Yes we do have helium balloons please visit this page and checkout our high quality balloons collection Balloons

Can you provide your suggestion or feedback about our company?

Your opinion is receiving great attention from our management,
in Venera flowers we strongly believe that our growth and our success starts with your opinion and feedback.

Do you do delivery across the UAE?

Yes of course we do same day delivery in Dubai, Sharjah and Ajman. but secound day delivery other Emirates.

Home
Shop
Search
0
Shopping cart
There are no products in the cart!
Continue shopping