Refund and Returns Policy

How do we ship the Flowers, Gifts, Balloons and Events Accessories to our customers?

Once the customer placed the order, immediately he will receive the Email order confirmation with the invoice “PDF”. (that details will be sent to the Email which mentioned in the billing details section “sender Details”).
www.veneraflowers.ae has options in the product page which is allow to our customers to select the DATE, TIME and LOCATION for delivery details directly then click buy now or add to cart and we will be ready to deliver the order upon that.

• we deliver the Products / services by our own delivery vans, sometimes we are using local courier company.
• We deliver our services and products to all Emirates in United Arab Emirates, as of now we don’t deliver any products and services outside of UAE.
• You can buy our products from anywhere over the world and pay online by Credit, Dept cards, this option for people who is outside UAE but they want to send product to someone in UAE.
• Deliveries are made from 10AM – 8PM, 7 days a week, 365 days a year, we accept same-day deliveries, please contact us on +971553353800 | care@veneraflowers.ae
• If you have multiple orders for same location the Delivery charges will applicable for one-time charges delivery fees. Unless you have multiple orders for different locations the delivery charges it will be applicable for each order based on location.
• For any order less than 350 AED, the delivery fee will be added according to the following prices schedule.
• Delivery Charge mentioned at the below table:

Emirates	Price
Dubai	AED 50
Abu Dhabi	AED 260
Sharjah	AED 50
Ajman	AED 60
Al Ain	AED 260
Ras Al Khaimah	AED 200
Al Fujairah	AED 200

• Please note that Free Shipping promotion is not applicable from February 12 to February 15 due to high demand during Valentine’s Week.

We accept returns within three hours of delivery time, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.

Please note that: Refunds will be done only through the Original Mode of Payment

Our customers they have rights to refund the products based on the following:

• The wrong product was sent by the www.VeneraFlowers.ae
• The product is defective.
• The product was damaged in shipping.

Please Note That The product cannot be refund for any other reasons.

Our customers responsibilities to refund the products based on the following:

• You should contact and inform us in case you have any of the above problems, by Email care@veneraflowers.ae / WhatsApp or call +971553353800.
• Return the product as it was in its original state packing or situation.
• Return must be within “3” three hours of delivery time.

For No Refund Policy – From the date of signing the agreement related to any events plan including weddings, parties home party, yacht party, and birthday party, or any service provided from us to the customers for events services related, it will not be refund at all.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, we will come to collect the product and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Cancellation Policy:

Customers can cancel their order within 24 hours if their order has been made for the next day delivery, if the order in same day delivery they can cancel the order before 3 hours from the purchased time. refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Gift Rejected:

In case that the recipient refuses to receive the gift, which has been sent by the sender. The gift cannot be returned to Venera Flowers regardless of the value, and the sender has no right to return the gift or request refund or change the gift. But the sender still can change the address In UAE only, and send the gift to another recipient or to the sender him/her self, with extra delivery fee again, this is allowed only on the first day directly. not after one or two or more days, Otherwise, the gift will be destroyed and Venera Flowers will not be held responsible for this action, whether with or without consent of the sender, even if the gift also contains items from outside the Venera Flowers, such as perfumes, clothes, watches, or any other items.

The recipient could not be reached:

If I cannot reach the recipient. Regardless of the reason. Doesn’t answer the phone. Not available at the address previously provided by the sender. Or in any case hinder access to the recipient. The gift cannot be returned to Venera Flowers regardless of the value, and the sender has no right to return the gift or request refund or change the gift. But the sender still can change the address In UAE only, and send the gift to another recipient or to the sender him/her self, with extra delivery fee again, this is allowed only on the first day directly. not after one or two or more days, Otherwise, the gift will be destroyed and Venera Flowers will not be held responsible for this action, whether with or without consent of the sender, even if the gift also contains items from outside the Venera Flowers, such as perfumes, clothes, watches, or any other items.

Please note that: for cancel the order please send us email or call / whatsapp at +971553353800 | care@veneraflowers.com

Discount Codes:

Discount Codes Offers are only available through Veneraflowers.ae and can be redeemed by entering the promotion code in the checkout page, in with the promotion code you receive in your email. Offer is only applicable for domestic deliveries within the UAE and is subject to availability, delivery rules and times. Additional surcharges may apply.

Offers cannot be combined, are not available on all products and are subject to restrictions and limitations.